Return | Refund | Shipping
Shipping and Delivery
We ship within Hong Kong and Asia where available.
Delivery timeframes are estimates only and not guaranteed. We are not responsible for delays caused by:
- Courier services
- Customs clearance
- Weather conditions
- Public holidays
Risk of loss passes to the customer upon delivery.
Returns and Refunds
Change of Mind
Returns are accepted within [7 / 14] days of delivery provided the item is:
- Unused
- In original packaging
- In resalable condition
Return shipping costs are the responsibility of the customer.
Damaged or Defective Items
If an item arrives damaged or defective, please notify us within 48 hours of delivery and provide photographs.
We may offer:
- Replacement
- Repair
- Refund
Refunds will be processed to the original payment method within 7–14 business days following inspection.
Safety Disclaimer
Stand‑up paddleboarding and watersports involve inherent risks including injury, drowning, or property damage.
By purchasing and using our products, you acknowledge and agree that:
- You are solely responsible for your safety.
- You will use appropriate safety equipment, including a personal flotation device.
- You will not use equipment in unsafe sea or weather conditions.
- You will comply with all applicable maritime laws and safety regulations in Hong Kong.
To the fullest extent permitted by law, we disclaim liability for injuries, accidents, or damages resulting from improper or unsafe use of our products.
Warranty
Manufacturer warranties apply where expressly stated.
Warranty does not cover:
- Normal wear and tear
- Improper storage
- Misuse or abuse
- Commercial rental use (unless specified)
Limitation of Liability
To the maximum extent permitted under the laws of the Hong Kong Special Administrative Region (HKSAR), we shall not be liable for indirect, incidental, special, or consequential damages.
Our total liability shall not exceed the purchase price of the product giving rise to the claim.